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Many pet parents find what they need in our Frequently Asked Questions. If you don't see what's on your mind, let us know how we can help. Our friendly customer service team will serve you as quickly as possible. If you have a question about an existing order, please enter your order number so we can find your information.

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Related: How to cancel your Autoship
Related: How to add or remove items from your Autoship
Checking the status of your order
Common questions about prescription items
More information about promotions, payments, and charges

To cancel your order: If your order hasn’t shipped yet, canceling it is quick and easy. Go to Orders, click on the order you want to cancel, and click the “Cancel This Order” link.

Where can I find my order number?
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